The Research and Development Center and Technical Support Center were established to assist customers in optimizing MK's equipment and solutions.
The center's headquarters is located in Hanoi, with a branch in Ho Chi Minh City where technical support is always guaranteed.

With the leading position in Vietnam and the exclusive distribution representative of big names in the Card and Security industry in the world, MK's Center receives the support of the genuine experts in the US, Asia and Europe, to provide customers with the most advanced technical support.

TECHNICAL SERVICES CONTENT INCLUDES:

• Maintenance service, warranty
• Technical support service
• Software Personalization Service

KEY FEATURES OF TECHNICAL SUPPORT SERVICE:

• Timely response time for each specific customer request during warranty or maintenance period
• Have a suitable backup plan for each device
• Provide a full-service maintenance service including labor and spare parts, or a maintenance service consisting only of technical support labor, excluding spare parts
• Genuine spare parts available for replacement
• Genuine and professional trained technical team, experienced in customer support
• Specialized software engineers team in the industry actively suppor the personalization of software in accordance with the needs of each customer